Technical Support

What Technical Support Services are offered at Ensign?

  • Technical Product Support
  • Outsourced Technical Helpdesk
  • Knowledge Management Solutions
  • Staff Augmentation Services

In addition to these we also provide:

Troubleshooting service where the user's technical service request, pertaining to usage of the application is analyzed. Training services where the user is instructed on how to use features of the application.
(This is limited to usage and is not to be construed as training on a stand alone basis).
Advisory services where advice is given on what features of an application should be used to resolve a customer's service request.
Customized reporting on usage patterns Value added services such as directing customers to escalation points.

Do we provide a Self Help Service?

Customer's end-user can pose a question to the database directly Escalate to other channels of support, if the solution does not exist in the database Self-Help transfers some calls away from Voice / E-mail Provides a cheaper alternative to close a support incident Measures customer satisfaction and success percentage

NEWS & Events

COMNET’10 - 2ND ANNUAL MULTI-TOPIC CONFERENCE & ICT EXPO

The Telecommunication Society – TELESOC of Usman Institute of Technology has organized.

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Ensign Communiqué and Sukkur IBA

Ensign Communiqué and Sukkur IBA signed an MoU on February 2, 2010. The MoU outlines a number of strategic initiatives between Ensign and Sukkur IBA.

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9th ITCN Asia International

9th ITCN Asia International Information Technology & Telecom Show is a platform for 3 days of exhibition of unrivalled products and technologies.

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Dr. Wali Speaks at ITCN Asia 2009

Ensign-Communique, one of the most promising ventures in Pakistan, stopped by the WebStudio stall at the ITCN to share their views about the local industry.

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